Terms and Conditions
Welcome to Sploosh! By accessing or using our website and purchasing our products, you agree to comply with and be bound by these Terms and Conditions.
1. Use of the Website
- You must be at least 18 years old to use our website and make purchases.
- You agree not to use our website for any unlawful purpose or in a way that could harm Sploosh or others.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
2. Product Information and Orders
- All products are subject to availability. We reserve the right to limit the quantities of any products we offer.
- Prices for our products are subject to change without notice.
- We strive for accuracy in product descriptions; however, we do not guarantee that descriptions, images, or other content are complete, current, or error-free.
3. Payment and Billing
- We accept payment through approved payment processors listed on our website.
- You agree to provide current, complete, and accurate purchase and account information.
- Sploosh is not responsible for any additional fees charged by your payment provider.
4. Shipping and Delivery
- Shipping times and costs will be provided at checkout.
- Risk of loss and title for purchased products pass to you upon delivery to the carrier.
- We are not responsible for delays or issues caused by shipping carriers.
5. Returns and Refunds
All return and refund requests are reviewed on a case-by-case basis. Eligibility, return instructions, and refund processing may vary depending on your region.
If your product is not working as expected, please contact us at support@splooshshop.com and provide the following:
- Your Order ID
- A short video clearly showing the issue with the product
We aim to respond to all return and refund requests within 1 business day. Our support team will review your request and provide further details, including the return address and return instructions, via email.
Returns are not available in all regions. All return and refund requests are reviewed on a case-by-case basis. Eligibility, return instructions, and refund processing may vary depending on your region.
Customers are responsible for all return shipping costs. Return shipping fees are non-refundable.
6. Warranty
All products come with a 6-month warranty from the date of delivery.
Warranty coverage varies by country. Depending on your location, an approved warranty claim may be resolved by a replacement, a refund, or either option. The resolution available to you will be determined by your region, and our support team will confirm the details via email once your claim has been reviewed.
7. Limitation of Liability
- Sploosh is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Our total liability to you for any claims related to our products or website is limited to the amount paid by you for the products.
8. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Changes will be effective upon posting on this page with an updated effective date.
9. Contact Us
For questions about these Terms and Conditions, please contact us at:
Email: support@splooshshop.com
Website: splooshshop.co
By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.